My distressing Meru Cabs experience


I am a frequent user of Meru cabs in Hyderabad. At times I choose them over the more economical Uber and Ola services. Due to the non-stop rains in Hyderabad, I choose to book a Meru to go from Nagaram to Hitec city at 6:10 AM, which is a 34 kms route. Firstly the driver came 5 minutes late and I didn’t complain, like I usually don’t. On the route, he wasn’t just driving fast, he was also arguing with other vehicle drivers who were driving slowly on potholes filled roads. At Trimulgherry junction I asked the driver to take the left towards Paradise but he insisted that the Kukatpally route was faster. I begged him to go on the route I was asking him to take because I was getting late for work. He wasn’t listening so I let it go.

At Trimulgherry junction, we waited for the traffic lights to go green for three minutes and I asked the driver once again to go my way. At this point he started shouting at me. If anyone knows me, they know I have very low tolerance for misbehavior, incompetence and utter nonsense. I asked him not to shout, I asked him why he was shouting, after not getting a sane answer from him I said I will get off the vehicle, to which his reply was “get off”. I reminded him I will not pay if I get off and again he said “get off” so I got off.

After I got off, I immediately booked an Uber cab. To my luck the ETA showed 3 minutes. Those three minutes were hell for me. The Meru driver not only stalked me at the petrol station at Trimulgherry X Roads but also humiliated me by calling me “chindi chor”. By this time Meru’s call centre called me to find out what the problem was. Instead of asking me if they can help me with another cab, they said I must pay and follow regulations. I called them out on their crap and cut the call. 

Thankfully the Uber vehicle arrived just then. I promptly got in and to my chagrin, the Meru driver obstructed my way by not letting me close the door of the Uber cab. I was physically struggling with him to close the door and gave up saying “fine keep holding the door but I won’t pay to get treated badly” and only then did the Meru driver let go. He had to have the last word and called me a “chindi chor” again.

I have not heard from Meru since then, neither to ask if I was okay, nor to offer me another vehicle nor to apologise. The following are the Meru vehicle details:
Cab No: TS08UA1215
Chauffer: Raghupathy
Cell No: 9848596702


The Uber driver saw how shaken I was and offered me water to help me calm down. Meru, what are you going to do about this? How are you going to help me calm down?

Comments

Post a Comment

Popular posts from this blog

Books Books Books

Books??? What are they? A book is a set or collection of written, printed, illustrated, or blank sheets, made of paper, parchment, or other material, usually fastened together to hinge at one side. A single sheet within a book is called a leaf, and each side of a sheet is called a page. A book produced in electronic format is known as an e-book. Okay that got too serious :-) Who needs books?? We don't. We're Gen X. We flee from books the way a Princess would flee from an ogre (everybody is not Princess Fiona). But I guess in this context, if a book is an ogre and I a Princess, then I'd love it with all I have. I've been brought up reading, reading, reading or rather I choose to grow up that way. The habit of reading is said to be the most sophisticated and civilized habit. Who cares we're all rebels we don't need books to make us civilized. Or do we? The definition of being civilized has also changed. For our predecessors, being civilized mainly meant being cul
Read more

Novels Into Movies!

Reading a novel or watching a movie, which one would you prefer as your best mode of entertainment? In today's modern world novels are things of the past we'd rather prefer a movie. I'll tell you why. Who has the time to sit with a 600 page book for days together to enjoy a good story? Nobody, not today atleast. Thats why people prefer to watch a story that begins and ends within 3 hours and also gives visual pleasure. But my query is what about those movies that are made on these 600 - 1000 pages novels? Do we watch them? If we do, do we like them? Most of such movies are a filled with a little or (in most cases) lots of "masala" to suit the sesibilities of the so called "audiences". The best example I would quote here is Jane Austen's timeless classic "Pride and Prejudice" and Gurinder Chadda's murderous attempt to make it into a movie bollywood style! I wished Eliza and Dracy didnt exist in the novel after having watched this disaste
Read more

Africa

Africa!!! 'The Dark Continent" they call it. Why is it called so? Ever wondered why? Is it because its natives are black skinned? I don't think so. From my point of view it is 'Dark' because its highly backward. No amount of international aid can over come the rate of starvation deaths, infant mortality rate, and also the number of people infected with HIV and AIDS. Why is Africa, (the richest continent in the ancient days, read about the Pharoahs of Egypt or the Empire of Ethiopia) in such a state today? Do we blame it on the whites who rule them even today for destroying their culture and hereitge and rendering them helpless with an identity crisis? Why are the blacks so violent? Is it because of their violent past? Is it because of the violent legacy left behind by the Europeans? Or is it just because they like being tough? Can anyone answer my questions? Africa has been on my mind since childhood and i need answers. If anyone of u who visit my blog have any an
Read more